Personalized Support Engineer
New
T
TwilioCommunications Technology
Remote - India, EMEA - 1300-2200 ISTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English language (both oral and written)
- Experience
- 2+ years
- Required Skills
- REST APIZendeskTechnical support
Requirements
- Fluent in English (oral and written)
- 2+ years of experience in a client-facing technical role
- Experience supporting REST APIs and cloud-based solutions
- Experience working with top-tier customers
- Experience managing service level agreements (SLAs) of 3 hours or less
- Proficiency with ticketing systems such as Zendesk
- Strong task prioritization and situational urgency evaluation skills
- Advanced time management and workflow development abilities
- Demonstrated dedication to customer experience
Responsibilities
- Address customer issues using strong technical and diplomatic skills
- Provide customer feedback to Twilio’s Product and Engineering teams
- Work with customer developers and architects to resolve complex, far-reaching technical problems
- Collaborate with internal teams and report reproducible bugs via JIRA
- Manage an irregular shift schedule that may include weekends and holidays to meet customer needs
View Full Description & ApplyYou'll be redirected to the employer's site
