Database Support Engineer
New
S
SupabaseDeveloper Tools
Remote, APAC, Japan business hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent bilingual Japanese/English
- Experience
- 6+ years
- Required Skills
- AWSPostgreSQLSQLLinuxTechnical support
Requirements
- 6+ years of experience in technical support, backend engineering, SRE, or similar roles.
- Deep expertise in PostgreSQL including internals like autovacuum, WAL growth, and transactions.
- Strong proficiency in high-performance SQL and query optimization.
- Experience troubleshooting complex setups, such as multi-tenant schema patterns.
- Ability to debug edge functions and understand distributed system behavior.
- Experience handling data migration issues and recovery processes.
- Hands-on experience with cloud hosting providers like AWS.
- Comfortable working in terminal and Linux environments.
- Must be a fluent bilingual Japanese/English speaker.
- Must have experience supporting complex technical products in Japanese with native speakers.
Responsibilities
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with customer users of all levels.
- Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
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