UJET

UJET is a cloud-based contact center platform that provides mobile and AI-powered solutions for managing customer service operations.

101-250 employees
Founded 2015
$76M series d
Cloud Data Services
Private Company

Open Positions6

Remote, USFull-TimeContact center SaaSPosted
  • Hire, coach, develop, and retain senior and staff infrastructure engineers; set priorities, ownership, expectations, and delivery accountability.
  • Own the strategy and evolution of the cloud environment, including GCP architecture, networking, Kubernetes infrastructure, provisioning, and shared infrastructure services.
  • Set technical direction for GCP organization and project architecture, shared networking, IAM, and service connectivity.
  • Own production Kubernetes/GKE cluster strategy and operational standards, including provisioning, lifecycle, networking, scheduling, autoscaling, capacity, upgrades, and troubleshooting.
  • Set engineering standards for Terraform modules, remote state, Git-based reviews, automated validation, safe changes, and reusable infrastructure patterns.
  • Establish infrastructure security foundations and foundational observability capabilities, including metrics, logging, tracing, and infrastructure monitoring.
  • Drive cloud cost efficiency through architecture, capacity planning, resource optimization, and visibility into infrastructure spend.
  • Lead major GKE, Kubernetes, networking, and cloud infrastructure upgrades or migrations with testing, staged rollout, rollback, and operational readiness plans.
  • Define measurable infrastructure outcomes and partner with Platform Engineering, SRE, Security, and application engineering teams on ownership boundaries and infrastructure needs.
KubernetesGrafanaPrometheus+2 more
Showing 1 of 6 positions

About UJET

UJET is transforming how businesses connect with customers through its AI-powered cloud contact center platform. They offer a future-proof solution that integrates cutting-edge AI, true multimodality, and a mobile-first approach, modernizing digital and in-app experiences. The platform eliminates customer channel switching between voice, digital, and self-service, creating seamless journeys. By infusing AI across all services, UJET automates processes and improves efficiency in customer interactions, enabling businesses to manage customer relationships with ease. Leading brands like Instacart and Atom Tickets trust UJET to deliver exceptional customer experience.

How We Work

UJET fosters a dynamic and collaborative culture where big ideas, creative solutions, and powerful relationships are valued. You will join a team driven by a shared vision to transform customer support through technology and seamless experiences. The company offers flexible work hours and unlimited PTO, empowering employees to manage their work-life balance effectively.

Engineering at UJET

UJET's platform is built on a cloud-native architecture with a unique CRM-first approach, ensuring unmatched security, scalability, and prioritized data insights. Their architecture is designed for enterprise-grade global reliability and can handle any volume, from two agents to two thousand, with elastic routing and multi-region support. They leverage AI as a foundation, not just a feature, for intelligent self-service, real-time agent coaching, smart routing, and conversational analytics. This approach allows for fluid transitions between virtual and human agents, and the platform provides a holistic view of the customer journey, helping teams proactively identify issues and improve service. Engineers at UJET tackle challenges in scaling globally, optimizing workflows, and ensuring consistent delivery standards across an expanding team.

Why Join Us

  • Be at the forefront of innovation, directly shaping the future of customer experience with AI-powered solutions.
  • Join a collaborative and inclusive team that values creative solutions and powerful relationships.
  • Contribute to a rapidly growing company that has secured over $176 million in funding from investors like Sapphire Ventures and Google Ventures.
  • Work with a leadership team deeply experienced in cloud communications, AI, and customer engagement.

Benefits & Perks

  • Medical, dental, and vision insurance.
  • 401(k) plan with traditional and Roth options.
  • Company equity and stock options.
  • Generous parental leave (12 weeks paid).
  • Unlimited time off and flexible work hours.
  • Commuter benefits.
  • Learning and development budget.
  • Home-office stipend for remote employees.

Tech Stack

mx

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