Apply📍 United States
🧭 Full-Time
💸 100000.0 - 115000.0 USD per year
🔍 Customer Service
- Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer
- The ability to understand customers’ needs and suggest timely solutions
- Outstanding verbal and written communication skills
- Strong analytical and problem-solving skills
- Bachelor’s Degree Preferred or equivalent experience
- Collaborate cross-functionally with teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests
- Address all product-related queries on time
- Train customers to use products successfully
- Give developers with clients’ feedback to help identify potential new features or products
- Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
- Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
- Represent customer needs internally with our product management and engineering teams
- The ability to thrive in a fast-paced, high growth and rapidly changing environment
- A demonstrated passion for making customers wildly successful
Project ManagementData AnalysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementTroubleshootingClient relationship managementTechnical supportCRMCustomer SuccessEnglish communicationSaaS
Posted 5 months ago
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