Support Engineer
New
E
EULERB2B SaaS
Remote (EMEA timezone) / Remote (PST timezone), EMEA timezone or PST timezoneFull-TimeMiddle
SalaryCompetitive salary and benefits.
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Job Details
- Languages
- English
- Experience
- 2-3 years
- Required Skills
- SalesforceRESTful APIsHubSpotAWS LambdaTechnical support
Requirements
- 2-3 years of customer support or customer success engineer experience in B2B SaaS, ideally in technical product support.
- Strong troubleshooting and debugging mindset.
- Technical aptitude with understanding of APIs, integrations, data syncs, and common integration failure modes.
- Familiarity with no-code/low-code platforms like Bubble.io, or similar.
- Excellent written English communication skills.
- Ability to work asynchronously and independently while hitting response time SLAs.
- Detail-oriented and organized.
- Comfortable learning and working in customer environments.
- Proactive mindset towards identifying patterns and improvements.
- Experience with Salesforce or HubSpot integrations (nice to have).
- Experience with AWS Lambda or Bubble.io workflows (nice to have).
Responsibilities
- Respond to customer support tickets and inquiries via email, Slack, and support system - turning around responses within SLA.
- Own customer issues from initial investigation through resolution, keeping customers and internal stakeholders updated throughout the process.
- Troubleshoot technical issues - integration failures, data sync problems, configuration questions, API issues.
- Debug customer issues by analyzing logs, testing configurations, and working through root cause.
- Collaborate with Customer Success Managers to understand customer context and ensure issues are resolved at the right level.
- Provide clear, step-by-step guidance to customers on complex technical problems.
- Escalate to Engineering when you identify product bugs or feature requests, including clear reproduction steps and customer context.
- Build and maintain a knowledge base of common issues, solutions, and how-tos to improve first-response quality.
- Track, document, and analyze support patterns to identify systematic issues or gaps.
- Proactively help customers avoid common pitfalls through clear, well-written documentation and guidance.
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