Tier 1 AI Automation Engineer / Product Support Analyst
New
J
JobgetherIT Support / AI
Based in IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceRESTful APIsDocumentationScriptingTroubleshootingTechnical support
Requirements
- Experience in technical support, product support, application support, IT operations, software deployment, or a related technology environment.
- Basic understanding of AI, automation, software applications, or technology-enabled business processes.
- Strong troubleshooting and analytical skills, with the ability to investigate issues systematically and identify appropriate solutions.
- Comfortable working with technical tools, support platforms, product documentation, and structured troubleshooting processes.
- Ability to understand and communicate technical information clearly to both technical and non-technical stakeholders.
- Strong written and verbal communication skills, with a customer-focused and service-oriented approach.
- Good organisational skills and the ability to manage multiple support requests or priorities effectively.
- Curiosity and willingness to learn new technologies, AI tools, automation techniques, and product capabilities.
- Ability to collaborate effectively with distributed, cross-functional teams in a fully remote environment.
- A proactive mindset, strong attention to detail, and an interest in improving processes.
- Experience with scripting, workflow automation, APIs, AI tools, or software development is advantageous but not essential.
Responsibilities
- Provide first-line technical and product support, responding to user questions, incidents, and requests in a timely and structured manner.
- Troubleshoot product issues, investigate reported problems, and identify practical solutions or appropriate escalation paths.
- Support product deployment activities, helping users and teams adopt and effectively use new or existing product capabilities.
- Assist with AI automation workflows and identify opportunities to streamline repetitive support and operational processes.
- Monitor recurring support issues and contribute to root-cause analysis, documentation, and process improvements.
- Collaborate with product, engineering, deployment, and customer-facing teams to communicate issues, track resolutions, and improve the overall user experience.
- Maintain accurate records of support requests, troubleshooting steps, resolutions, and relevant product documentation.
- Help test product updates, automation workflows, and new functionality to identify potential issues before broader deployment.
- Engage with users to understand their needs, explain technical concepts clearly, and provide guidance on effective product usage.
- Contribute to continuous improvement initiatives across product support, deployment, automation, and customer engagement processes.
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