Analyst, P&C Services – Epic Support
New
J
JobgetherInsurance Technology
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- DocumentationServiceNowTroubleshootingTechnical support
Requirements
- Working knowledge of Applied Epic workflows, activities, templates, security, and structure access.
- Experience resolving functional or technical issues in Epic or other enterprise systems.
- Strong troubleshooting, analytical, and problem-solving skills.
- Effective written and verbal communication skills with both technical and non-technical audiences.
- Experience using ServiceNow or a similar ticket management platform.
- High attention to detail and strong documentation habits.
- Ability to prioritize competing requests and manage a high-volume workload effectively.
- Ability to work independently while collaborating with stakeholders to resolve issues efficiently.
Responsibilities
- Provide functional and technical support for Applied Epic workflows, activities, templates, security, and access structures.
- Investigate, troubleshoot, and resolve functional or technical issues within Epic and other enterprise systems.
- Analyze reported problems, identify root causes, and implement or recommend appropriate solutions.
- Manage support requests through ServiceNow or similar ticket management platforms.
- Prioritize and manage high-volume workloads while maintaining timely and accurate issue resolution.
- Communicate clearly with both technical and non-technical stakeholders throughout the support process.
- Maintain thorough documentation of issues, troubleshooting steps, resolutions, and relevant system information.
- Support consistent and reliable system operations through proactive problem-solving and attention to detail.
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