Senior Partner Success Implementation Engineer

New

JobgetherSecurity & IT

Based in United StatesFull-TimeSenior

Salary not disclosed

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Job Details

5–7 years of experience in implementation engineering, solutions engineering, technical support, or professional services.
Strong ability to diagnose and resolve complex technical issues involving integrations, APIs, configurations, and deployment environments.
Demonstrated experience leading technical projects, influencing stakeholders, and collaborating across cross-functional teams.
Excellent verbal and written communication skills.
Experience with expansion sales, customer development, or account management in a technical environment.
Post-secondary diploma or degree in Engineering, Business, Commerce, or equivalent experience.
Ability to leverage AI capabilities to improve selling, support, and implementation efficiency.
Willingness to travel up to 20% for partner meetings and strategic initiatives.

Provide expert-level technical guidance, troubleshooting, and platform expertise to partner customers following implementation and readiness activities.
Lead complex technical implementations involving advanced configuration, integrations, deployment architecture, and scalable onboarding strategies.
Manage high-visibility and escalated technical issues, driving timely resolution and maintaining strong platform performance.
Advocate for partner needs and product enhancements by collaborating with Product and Engineering teams.
Partner with Technical Account Managers and Partner Success Managers to assess technical maturity and develop adoption strategies.
Develop technical playbooks, best practices, documentation, and training resources.
Mentor Implementation Engineers and lead internal knowledge-sharing sessions.
Lead executive business reviews and represent partner technical requirements in strategic planning.

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