Senior Customer Success Manager
New
T
TinesSaaS, Automation
United States (Remote), ESTFull-TimeSenior
Salary$150-170K
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Job Details
- Experience
- 8 or more years of experience
- Required Skills
- Stakeholder managementCustomer SuccessSaaS
Requirements
- 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
- Experience asking questions to uncover problems and locate new opportunities.
- Ability to translate technical requirements to internal teams and partners.
- Knowledge of how to solve complex problems by utilizing internal resources.
- Experience engaging management or leadership to resolve issues.
- Proven ability to manage and expand relationships within enterprise accounts.
- Experience presenting to executive-level stakeholders (VP / C-Suite).
Responsibilities
- Ensure stakeholder alignment and value delivery for enterprise accounts from onboarding through renewal.
- Orchestrate a first-class onboarding experience in coordination with Customer Success Engineers.
- Monitor account health using dashboards, metrics, log-ins, and use cases.
- Provide thought leadership to solve customer business challenges and streamline processes.
- Coordinate business reviews to align with customer priorities and identify expansion opportunities.
- Build and execute success plans and renewal plans, including C-Suite presentations.
- Identify and mitigate customer risks by working with internal technical and leadership teams.
- Translate technical customer needs into feedback for Product and Engineering teams.
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