Senior Customer Success Manager
New
C
CheckmateMartech, Ecommerce
United StatesFull-TimeSenior
SalaryCompetitive base salary + bonus package
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Job Details
- Experience
- 4-5+ years
- Required Skills
- Data AnalysisShopifyCustomer SuccessSaaSAccount Management
Requirements
- 4-5+ years of professional experience in customer success, account management, or partnerships.
- Experience working in martech, ecommerce, or SaaS environments.
- Proven track record of retaining and growing a book of business.
- Strong analytical skills, with the ability to interpret data and translate it into actionable narratives.
- Excellent verbal and written communication skills for business reviews and client interactions.
- Ability to work independently as a single point of accountability for client accounts.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Interest in ecommerce growth strategies.
- Bonus: Familiarity with the DTC stack including Klaviyo, Attentive, or Shopify.
- Bonus: Experience working directly with DTC brands.
Responsibilities
- Lead onboarding for new brands, from kickoff through go-live.
- Configure each brand's offers, channels, and audiences based on their goals.
- Define success metrics and a 30-day plan to ensure early revenue.
- Own end-to-end account management for a portfolio of brands.
- Run business reviews, track account health, and manage renewal timelines.
- Identify expansion opportunities and build the case for growth using data.
- Collaborate with Revenue Operations, Product, and Sales teams to improve performance and account planning.
- Standardize onboarding playbooks and improve internal CS workflows.
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