Senior Brand Success Manager
New
C
CheckmateMartech, Ecommerce
United StatesFull-TimeSenior
SalaryCompetitive base salary + bonus package
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Job Details
- Experience
- 4-5+ years
- Required Skills
- Data AnalysisShopifyCustomer SuccessSaaSAccount Management
Requirements
- 4-5+ years of experience in customer success, account management, or partnerships in martech, ecommerce, or SaaS.
- Proven track record of retaining and growing a book of business.
- Proficiency with performance data and ability to turn metrics into clear actionable narratives.
- Strong communication skills for business reviews and follow-ups.
- Demonstrated ability to build trust quickly and serve as a single point of accountability.
- Organizational skills to manage multiple accounts effectively.
- Genuine curiosity about ecommerce and brand growth dynamics.
- Familiarity with the DTC stack (Klaviyo, Attentive, Shopify) is a plus.
Responsibilities
- Lead onboarding for new brands from kickoff through go-live, configuring offers, channels, and audiences.
- Set success metrics and clear first-30-days plans with every brand to ensure quick revenue results.
- Own a book of brands as the main point of contact, running regular check-ins, business reviews, and performance recaps.
- Manage account health, usage, renewal timelines, and identify expansion opportunities using data.
- Collaborate with Rev Ops to translate performance into account actions and provide feedback to Product and Ops teams.
- Standardize onboarding playbooks, account templates, and CS workflows to improve scalability.
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