Senior Partner Success Manager
New
C
ClaspEducation Technology
Remote (ET & CT time zones only – some travel required), ET & CTFull-TimeSenior
Salary$110,000 to $145,000 annually
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Job Details
- Required Skills
- Analytical SkillsChange ManagementCustomer SuccessAccount ManagementCross-functional collaboration
Requirements
- Experience in account management, customer success, management consulting, or a related client-facing role.
- Strong analytical and problem-solving skills to design effective partner solutions.
- Excellent communication and storytelling skills for engaging diverse audiences.
- Proven ability to think strategically while executing tactically.
- Collaborative mindset with experience driving cross-functional initiatives.
- Adaptability and resilience in a fast-paced, high-growth environment.
- Familiarity with education benefits, workforce development, or upskilling (nice to have).
- Experience working with HR or talent acquisition stakeholders (nice to have).
- Understanding of the healthcare industry (nice to have).
Responsibilities
- Deliver high-energy, compelling partner engagements using storytelling and data.
- Uncover expansion opportunities by advising partners on multi-year goals and industry shifts.
- Maintain fluency in platform creative output, talent fulfillment, and performance metrics.
- Streamline launches in partnership with sales and implementation teams.
- Guide partners through technical onboarding, requirements scoping, and change management.
- Analyze partner metrics and feedback to mitigate risks and identify growth opportunities.
- Conduct high-impact business reviews and regular touchpoints to enhance partner satisfaction.
- Collaborate across internal departments to ensure consistent, high-value partner outcomes.
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