Partner Success Manager
New
C
ClaspFintech Education
Remote (ET & CT time zones only – some travel required), ET & CT time zonesFull-TimeMiddle
Salary$110,000 to $130,000 annually
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Job Details
- Required Skills
- Project ManagementAnalytical SkillsChange ManagementCustomer SuccessRelationship buildingAccount Management
Requirements
- Proven experience in account management, customer success, management consulting, or a related client-facing role.
- Strong analytical and problem-solving skills to identify challenges and design effective solutions.
- Excellent communication and storytelling abilities to foster trust and alignment across diverse audiences.
- Ability to think strategically while executing tactically, balancing long-term goals with daily needs.
- Collaborative mindset with experience driving initiatives across multiple departments.
- Adaptability and resilience required for a fast-paced, high-growth startup environment.
- Ability to travel as required.
- Residency in Eastern Time (ET) or Central Time (CT) time zones.
- Nice to have: Familiarity with education benefits, workforce development, or upskilling.
- Nice to have: Experience working with human resources or talent acquisition stakeholders.
- Nice to have: Understanding of the healthcare industry.
Responsibilities
- Deliver high-energy, compelling partner engagements using storytelling and data to drive excitement.
- Champion strategic growth by identifying expansion opportunities through understanding multi-year partner goals.
- Maintain deep knowledge of Clasp’s creative output, product roadmap, and performance metrics.
- Facilitate seamless onboarding and alignment between sales, implementation, and partner teams.
- Guide partners through technical scoping, requirements gathering, training, and change management.
- Monitor partner performance metrics and feedback to proactively mitigate risks and identify improvements.
- Collaborate across internal departments to ensure consistent value delivery and strategy alignment.
- Conduct high-impact business reviews to foster long-term partner satisfaction.
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