Partner Success Manager
New
G
Guild Garage GroupResidential Home Services
Remote PositionFull-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Required Skills
- Project ManagementCoachingTraining
Requirements
- Expert-level knowledge of ServiceTitan.
- Experience onboarding and supporting multi-location service businesses.
- Proven project management and implementation experience.
- Strong training, facilitation, and coaching skills.
- Ability to manage multiple brands and priorities in a high-volume environment.
- Strong communication, organization, and problem-solving skills.
- Willingness to travel as needed for onsite onboarding and support (1–2 weeks during go-live).
Responsibilities
- Serve as the primary ServiceTitan partner for assigned brands.
- Guide brands from onboarding through operational maturity.
- Lead onboarding and implementation of ServiceTitan core and Pro products.
- Translate legacy workflows into scalable ServiceTitan processes.
- Project manage onboarding timelines, deliverables, and go-live execution.
- Travel onsite for 1–2 weeks during go-live to support launch and stabilization.
- Train CSRs, dispatchers, technicians, and managers on workflows and best practices.
- Conduct weekly scorecard reviews and coach teams on performance improvements.
- Act as the primary escalation point for ServiceTitan-related issues.
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