Senior Customer Success Manager - East
New
T
TinesSaaS, Workflow Automation
This is a remote position that must be based in EST., ESTFull-TimeSenior
Salary$150-170K
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Job Details
- Experience
- 8 or more years
- Required Skills
- Data AnalysisCustomer SuccessSaaSRelationship management
Requirements
- 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with a SaaS solution offering for technical teams (e.g., cybersecurity, DevOps, IT).
- Proven experience uncovering customer problems and identifying new opportunities.
- Ability to translate technical requirements to internal teams and partners.
- Knowledge of solving complex problems by utilizing internal resources effectively.
- Experience engaging management or leadership appropriately.
- Ability to build success plans and present outcomes to executive stakeholders (VP/C-Suite level).
Responsibilities
- Align with stakeholders in strategic enterprise accounts to ensure value delivery across the customer journey.
- Orchestrate a high-quality onboarding experience in partnership with a Customer Success Engineer.
- Monitor account health through dashboards, metrics, and use-case analysis.
- Identify customer issues and provide thought leadership to streamline processes via automation.
- Coordinate business reviews to evaluate performance, align on priorities, and plan automation roadmaps.
- Develop and execute renewal plans, communicating the strategic value of the platform to executive leadership.
- Translate customer technical needs into actionable feedback for Product and Engineering teams.
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