340B Client Success Manager
P
Pillr HealthHealthcare Software
RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceMicrosoft ExcelClient relationship management
Requirements
- Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
- 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
- Proven ability to manage enterprise clients and deliver business outcomes through technology.
- Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, and Formulas.
- Ability to manage and lead effectively during times of organizational change and transformation.
- Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
- Excellent communication, presentation, and negotiation skills.
- Experience with CRM and analytics tools (e.g., Salesforce).
- Willingness and ability to travel for client meetings.
Responsibilities
- Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics.
- Translate client needs into actionable strategies using software solutions.
- Manage client accounts through Salesforce, ensuring all interactions, profiles, and contacts are documented accurately.
- Provide training and support to clients on product features and best practices.
- Foster long-term relationships to ensure client satisfaction and conduct regular meetings to address concerns.
- Champion the voice of the client internally to influence product development and service enhancements.
- Proactively identify issues and collaborate cross-functionally with support teams to ensure seamless service delivery.
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