Client Success Manager
New
G
General AssemblyCorporate education
U.S. RemoteFull-TimeManager
SalaryThe anticipated annualized salary range for this position in the US market is $80,000 and $85,000. If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.
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Job Details
- Experience
- At least 2+ years of prior work experience; Minimum 2+ years in consulting, customer service, or client management; 2+ years of proficiency using Excel and Google Suite.
- Required Skills
- Project ManagementMicrosoft ExcelCustomer serviceGoogle Workspace
Requirements
- Have at least 2 years of prior work experience.
- Have at least 2 years of experience in consulting, customer service, or client management.
- Have experience working with various stakeholders.
- Have at least 2 years of proficiency using Excel and Google Suite.
- Be able to handle significant travel, up to 50%.
- Project management or training-program coordination experience is a plus.
Responsibilities
- Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
- Execute engagement and delivery strategies for online and in-person training programs.
- Document direct costs associated with program delivery.
- Own internal and client-facing meeting summaries, including key decisions and action items.
- Track day-to-day program success through learning and sentiment metrics.
- Collaborate with internal teams to ensure high-quality corporate program delivery.
- Create and present delivery reports containing qualitative and quantitative data.
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