Client Success Manager, Payer Retrieval

New

JobgetherHealthcare technology

Based in the United StatesFull-TimeManager

SalaryEstimated total cash compensation: $108,000–$130,000 USD

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Job Details

Experience: 3–5 years of experience in client success, account management, or a related customer-facing role.
Required Skills: Project ManagementAccount Management

Have 3–5 years of experience in client success, account management, or a related customer-facing role.
Bring a bachelor’s degree or equivalent practical work experience.
Have knowledge of the healthcare industry, including payment models, risk adjustment, medical coding, physician workflows, and/or EHR systems.
Be familiar with healthcare data systems, formats, and processes, and able to communicate about technical topics.
Have advanced Excel skills.
Bring strong analytical skills and the ability to connect information from multiple data sources.
Have strong written and verbal communication skills and the ability to present complex information clearly to different audiences.
Be able to build client rapport and manage relationships across multiple stakeholder groups.
Have strong presentation and meeting facilitation skills, including preparing agendas, managing logistics, recording notes, and coordinating follow-up actions.
Project management experience coordinating cross-functional teams and multiple projects is preferred.
Familiarity with SQL queries is preferred.
Be organized, detail-oriented, and able to prioritize competing demands.

Lead client relationships and ensure high-quality project delivery, responsive service, and ongoing support.
Coordinate, track, and report on customer projects involving healthcare data retrieval and risk adjustment.
Organize cross-functional project teams across data integration, coding management, engineering, sales, and executive stakeholders.
Maintain communication through customer and internal meetings, status updates, and daily, weekly, and quarterly reporting.
Manage customer operations project processes, tools, documentation, reference materials, and workflows.
Monitor project performance, identify risks, track progress, and support delivery against customer expectations.
Analyze and resolve customer issues, coordinating escalations and solutions with sales and internal teams.
Prepare client reports, presentations, and project outcome summaries, coordinating results delivery with sales.
Identify process improvements and partner with engineering to prevent and resolve software issues affecting customer projects.
Facilitate project meetings by preparing agendas, documenting decisions, and following up on action items.

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