Associate, Account Management
New
H
Housecall ProSaaS, Home Services
Location: MexicoFull-TimeMiddle
Salary34,000 - 38,000 USD per year
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Job Details
- Languages
- Advanced professional fluency in English
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceNegotiationCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (e.g., Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts
- Experience contributing feedback to improve processes and workflows in evolving environments
- Advanced professional fluency in English
- Contractor or home services industry experience is a plus
Responsibilities
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
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