- Manage a portfolio of VIP Key Account Customers.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Provide assistance to high-end, high-value players and attend hospitality events.
- Work closely with internal teams to serve high-value customers and provide a VIP customer experience.
- Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics.
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