- Contact players via phone, email, and messengers to establish rapport and build long-term relationships.
- Maintain regular communication with both active and inactive players.
- Guide new players through the onboarding process and support them during their first interactions with the brand.
- Encourage players to make their first and subsequent deposits.
- Present and promote relevant offers, bonuses, and promotions to players.
- Accurately record all player interactions, including calls, emails, SMS, and follow-ups in the CRM.
- Collaborate with other teams when a player request or issue requires additional support.
Relationship buildingCRMCustomer support