- Manage and develop an assigned portfolio of VIP players.
- Build long-term relationships through personalized communication across calls, email, WhatsApp, Telegram and other approved channels.
- Monitor player activity and identify opportunities to increase deposits, wagering, engagement and retention.
- Proactively reactivate inactive players using approved retention and win-back strategies.
- Develop and deliver personalized offers based on player behavior, value and preferences.
- Manage daily VIP workflows and ensure all player requests are handled efficiently.
- Issue bonuses, cashback, free spins and other rewards in line with company guidelines and approved budgets.
- Track key player metrics and translate insights into practical account management actions.
- Maintain accurate player notes, communication history and activity data in CRM.
Data AnalysisAccount ManagementCRM