Sales Specialist
S
Stay GroupIGaming
NigeriaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Relationship buildingCRMCustomer support
Requirements
- Previous experience in Sales, Customer Support, Retention, VIP, Player Engagement, or a similar customer-facing role.
- Strong communication and relationship-building skills.
- Confidence in communicating with customers via phone, email, and messengers.
- Customer-oriented approach and the ability to adapt communication to different types of players.
- Proactive attitude and a strong focus on results.
- Ability to work with a high volume of customer interactions while maintaining quality and personalization.
- Strong attention to detail and responsibility when working with customer information.
- Experience working with CRM systems.
- Ability to organize work independently and follow established processes and communication guidelines.
- Previous experience in iGaming, online casino, gambling, or a similar industry.
Responsibilities
- Contact players via phone, email, and messengers to establish rapport and build long-term relationships.
- Maintain regular communication with both active and inactive players.
- Guide new players through the onboarding process and support them during their first interactions with the brand.
- Encourage players to make their first and subsequent deposits.
- Present and promote relevant offers, bonuses, and promotions to players.
- Accurately record all player interactions, including calls, emails, SMS, and follow-ups in the CRM.
- Collaborate with other teams when a player request or issue requires additional support.
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