Operations Specialist
New
D
DarkroomGrowth Marketing
Hiring locations include Brazil and Portugal., Support a team in the EST time zone (9 AM–5 PM EST).Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project ManagementNotion
Requirements
- Experience in a client-facing operations, account management, or project management role, ideally at an agency or with DTC/e-commerce brands.
- Applied experience using AI tools to improve operational speed and output quality.
- Professional-level competency in Notion (databases, relations, rollups, views, permissions).
- Hands-on experience building end-to-end automations (Zapier, Make, n8n, or similar) including API-based integrations.
- Strong written and verbal communication skills in English for creating SOPs and presenting to stakeholders.
- Ownership instinct with the ability to manage tasks end-to-end autonomously.
- Strong organizational skills and attention to detail.
- High aptitude for learning new tools and platforms quickly.
- Ability to enforce standards and hold peers accountable.
Responsibilities
- Manage the operational backend for new and departing clients including kick-off and offboarding coordination.
- Serve as an operational counterpart to account leads, maintaining delivery infrastructure as client needs evolve.
- Embed with enterprise accounts during the initial 30–60 days to ensure team competence and system adoption.
- Build and tailor client-specific views, dashboards, and structures within the company's internal stack.
- Audit team workflows, assess systems adoption, and create necessary process improvements.
- Onboard new hires onto the project management system and operational rhythms.
- Build and maintain automations across the internal technology stack to eliminate manual tasks.
- Write SOPs and training materials to ensure processes remain effective and scalable.
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