Client Partnerships Manager
New
J
JobgetherFinancial Technology Infrastructure
Based in GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Business DevelopmentAccount Management
Requirements
- Proven experience in client management, customer success, account management, technical account management, or a comparable client-facing role.
- Professional experience within technology, infrastructure, hosting, data centers, IaaS, cloud, or related services.
- Strong technical understanding with the ability to discuss infrastructure confidently and troubleshoot issues at a high level.
- Strong commercial mindset and experience supporting sales activities, account expansion, upselling, or business development.
- Excellent communication and relationship-building skills, with the ability to establish trust with both technical and non-technical stakeholders.
- Strong problem-solving abilities and a demonstrated capacity to take ownership of issues through to resolution.
- Experience working in fast-paced environments where priorities can shift quickly.
- Ability to work independently, make sound decisions, and move projects forward without constant supervision.
- Experience coordinating or leading cross-functional teams and initiatives.
- Entrepreneurial mindset with the flexibility and willingness to take on varied responsibilities.
Responsibilities
- Own relationships with existing clients and develop strong, long-term partnerships based on trust, responsiveness, and consistent service delivery.
- Serve as the primary point of contact for client questions, requests, requirements, and escalations.
- Understand client business and technical needs and ensure infrastructure services meet expectations around performance, availability, and reliability.
- Identify opportunities to expand existing accounts and introduce additional products or services.
- Manage inbound sales inquiries and new business opportunities from initial engagement through onboarding.
- Understand technical requirements and help shape appropriate infrastructure and hosting solutions.
- Lead client communication during technical incidents and coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues.
- Lead strategic projects from initial concept through execution and collaborate with leadership on new products, services, and operational initiatives.
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