Client Partnerships Manager
O
OnHiresFinancial Technology Infrastructure
Location: EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Cloud ComputingCustomer SuccessAccount Management
Requirements
- Proven experience in client management, customer success, or technical account management.
- Technical understanding of infrastructure, hosting, IaaS, cloud, or related services.
- Strong commercial mindset with experience supporting sales and managing client accounts.
- Excellent communication skills for interacting with technical and non-technical stakeholders.
- Strong problem-solving abilities and the capacity to take ownership of complex issues.
- Experience leading or coordinating cross-functional teams.
- Entrepreneurial mindset and comfort working in a fast-paced environment.
- Ability to work independently and make decisions with minimal supervision.
- Experience in financial services, trading, or market infrastructure is a strong plus.
- Knowledge of data centers, low-latency infrastructure, or high-availability environments is preferred.
Responsibilities
- Manage client relationships and act as the primary point of contact for requests and escalations.
- Handle inbound sales inquiries and guide prospective clients through the onboarding process.
- Coordinate with engineering teams to troubleshoot and resolve L1/L2 infrastructure issues.
- Identify opportunities to expand existing accounts and upsell services.
- Prepare incident reports and maintain ownership of the client experience during technical issues.
- Support day-to-day business operations and drive strategic projects from idea to execution.
- Collaborate with leadership to build processes and develop high-performing cross-functional teams.
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