Lead Customer Success Manager
J
JobgetherPower, Oil & Gas
CanadaFull-TimeLead
SalaryCAD $112,500–$168,700 for Canada-based candidates
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Job Details
- Required Skills
- Data AnalysisStakeholder management
Requirements
- Demonstrated senior-level experience in Customer Success Management, with a strong track record of managing complex post-sales relationships and driving customer value.
- Proven ability to increase software adoption, guide customers toward successful outcomes, and demonstrate tangible value throughout the customer lifecycle.
- Bachelor’s degree from an accredited university or college in a STEM, Business, or related field.
- Strong ability to lead enterprise account engagements, coordinate stakeholders, drive software renewals, and develop strategies that improve customer performance and retention.
- Ability to leverage teams across the organization effectively, bringing together technical, commercial, professional services, and customer-facing resources to address complex account needs.
- Experience working within the Power and/or Oil & Gas sectors is highly desirable, particularly in environments involving technically complex products, processes, or customer operations.
- Experience managing account commercials, including pricing, profitability, and contracts, is considered an asset.
Responsibilities
- Own the overall customer relationship across assigned accounts, coordinating training, professional services, technical support, renewals, expansion opportunities, and customer advocacy.
- Guide customers through onboarding by establishing clear next steps, maintaining consistent communication, connecting them with the appropriate internal resources, and ensuring they successfully adopt the software.
- Use customer success expertise, analytical thinking, and technical knowledge to identify opportunities for improvement and help customers achieve measurable business outcomes.
- Develop strong relationships with enterprise customers, identify opportunities to improve account performance, and coordinate cross-functional teams to deliver solutions aligned with customer needs.
- Build customer value throughout the lifecycle, proactively identify renewal and growth opportunities, and help strengthen long-term retention and account expansion.
- Assess issues involving technical variety and interdependent processes, drawing on internal and selected external resources to develop practical solutions and make informed decisions.
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