Customer Success Manager - French Speaker
New
S
SamsaraIoT / SaaS
This role is open to candidates residing in Canada.Full-TimeSenior
Salary$78,412 — $101,475 CAD
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Job Details
- Languages
- English and French fluency.
- Experience
- 2 - 4+ years of experience
- Required Skills
- IoTStakeholder managementCustomer SuccessSaaSAccount ManagementTechnical support
Requirements
- 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- SaaS experience preferred.
- English and French fluency.
- Experience supporting or working with technical products.
- Proven track record of building trust and communicating effectively with diverse stakeholders.
- Bachelor’s degree from a 4-year institution.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Ability to thrive in a fast-paced, change-heavy environment.
- Customer travel is expected (up to 15%).
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform.
- Compose joint success plans with customers outlining objectives, metrics, and timelines.
- Orchestrate executive business reviews with decision-makers to align on goals.
- Conduct workshops to understand operations and recommend workflow changes.
- Support French-speaking customer implementations.
- Deeply understand and explain the Samsara platform capabilities to diverse business types.
- Serve as a mentor to the wider Customer Success and Support teams.
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