Customer Success Manager
New
N
NapkynMarketing Consulting
Remote - based in CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAccount ManagementClient relationship managementRisk ManagementData analytics
Requirements
- Proven experience in client-facing project or account management within a consulting, agency, or technical services environment.
- Experience managing multiple concurrent engagements and building trusted relationships with stakeholders.
- Experience managing a mix of project-based, retainer, or subscription-based client engagements.
- Strong proficiency in building and maintaining project plans, including tasks, milestones, owners, and dependencies.
- Demonstrated ability to drive accountability and follow-through across cross-functional teams and client stakeholders.
- Excellent client communication, presentation, and meeting facilitation skills.
- Strong judgment, problem-solving skills, and ability to proactively identify and mitigate project risks.
- Ability to manage competing priorities across multiple accounts and shared resources.
- Strong commercial awareness regarding project economics, scope, and resource utilization.
- Continuous improvement mindset regarding project management practices and efficiency.
- Experience with project management platforms is preferred.
- Experience with data, analytics, or MarTech-focused engagements is strongly preferred.
Responsibilities
- Manage the day-to-day operations of a portfolio of client accounts and projects within the Consulting & Delivery team.
- Own project planning and administration, translating Statements of Work into clear, actionable project plans with defined milestones and dependencies.
- Drive ongoing account team activities, including monitoring project health, following up on commitments, and resolving blockers.
- Facilitate regular client communication, including meetings, agendas, status updates, and documentation of decisions and action items.
- Actively manage project scope, budget, effort, resource utilization, and risks to ensure delivery within expectations.
- Collaborate with technical specialists to understand and manage project requirements and dependencies effectively.
- Surface opportunities for additional services or project expansions to the Client Success team.
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