Customer Success Manager
New
C
CardataB2B SaaS
Canada - RemoteFull-TimeMiddle
Salary$70,000–$90,000 CAD annually (dependent on experience and competency). In addition, this role is eligible for target variable incentives of $10,000–$20,000 CAD.
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisMicrosoft ExcelNegotiationPresentation skillsStakeholder managementCustomer SuccessAccount Management
Requirements
- 3–5 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role.
- Experience within a B2B SaaS environment.
- Proven experience owning a portfolio of mid-market or enterprise customers with multiple stakeholders.
- Demonstrated success contributing to retention, renewals, GRR, NRR, adoption, and account expansion.
- Experience identifying customer risk early and developing proactive strategies to protect long-term value.
- Confidence leading executive-level conversations, business reviews, and strategic planning sessions.
- Strong analytical skills, including proficiency with Excel.
- Strong presentation and data-storytelling skills, with the ability to translate metrics into business outcomes.
- Strong stakeholder management, negotiation, organization, and prioritization skills.
- Ability to travel approximately 2–3 times per quarter.
Responsibilities
- Manage a portfolio of customers and develop a deep understanding of their business objectives, mobility programs, organizational priorities, and success measures.
- Monitor adoption, engagement, program performance, and stakeholder changes to identify churn risk early and execute mitigation strategies.
- Identify opportunities to expand Cardata’s value within existing customers and partner with Account Managers to develop expansion and upsell strategies.
- Lead strategic customer conversations, including executive business reviews, QBRs, and renewal discussions.
- Partner with the Implementation Specialist to ensure a smooth transition from implementation to post-go-live success.
- Analyze customer data to build executive-ready presentations and recommendations, partnering with Product, Sales, and Support to solve challenges.
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