- Manage a portfolio of customers and develop a deep understanding of their business objectives, mobility programs, organizational priorities, and success measures.
- Monitor adoption, engagement, program performance, and stakeholder changes to identify churn risk early and execute mitigation strategies.
- Identify opportunities to expand Cardata’s value within existing customers and partner with Account Managers to develop expansion and upsell strategies.
- Lead strategic customer conversations, including executive business reviews, QBRs, and renewal discussions.
- Partner with the Implementation Specialist to ensure a smooth transition from implementation to post-go-live success.
- Analyze customer data to build executive-ready presentations and recommendations, partnering with Product, Sales, and Support to solve challenges.
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