- Serve as the main point of contact for employee help desk inquiries, requests, and problems, and resolve them promptly.
- Monitor and troubleshoot IT systems and software to support day-to-day operations.
- Manage systems and access for organizational IT systems and software.
- Administer Google and manage licenses and contracts for IT systems and software.
- Procure equipment and maintain an up-to-date centralized hardware log for office and distributed equipment.
- Partner with People and Culture on employee onboarding and offboarding, including training, hardware procurement, and system setup.
- Partner with the Director of Engineering to implement and maintain IT security and controls.
- Oversee the SOC 2 compliance audit process and ensure controls are followed throughout the year.
- Identify and implement automations to reduce manual work and improve efficiency.
- Stay current on operational IT and security best practices.
TroubleshootingGoogle Workspace