Junior Support Specialist
New
P
PaddleSaaS, Payments
Location: Philippines, GMT, AEST, ESTFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Proficient English speaker
- Experience
- 0-2 years
- Required Skills
- Problem SolvingCustomer serviceSaaSZendeskCustomer support
Requirements
- 0-2 years of experience in customer support, customer service, or a customer-centric role.
- Proficiency in English.
- Strong organizational skills for cross-timezone communication.
- Genuine empathy and passion for customer support.
- Strong written and verbal communication skills.
- Investigative mindset and problem-solving abilities.
- Ability to work in a fast-paced environment both autonomously and collaboratively.
- Tech-savvy mindset.
- Experience with Zendesk or other helpdesk platforms is a plus.
- Experience in a SaaS environment is a plus.
Responsibilities
- Respond to and resolve customer queries via email, including processing refunds and subscription cancellations.
- Escalate advanced or complex queries to the appropriate internal channels.
- Continuously build product knowledge to handle increasingly advanced support requests.
- Collect and share customer feedback with the team.
- Report technical issues and actively contribute to process improvements.
- Participate in team meetings and collaborate with global colleagues.
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