Customer Support Specialist
New
A
AideyHVAC
Philippines, Central Time business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Fluent in English (verbal and written) at a very high level
- Previous customer service experience handling phone, email, and chat support
- Prior experience in the HVAC or trade-related industry
- Previous experience in leadership roles
- Stable internet connection (100+ Mbps) and a quiet, professional workspace
- Flexibility to work a monthly rotating schedule (day, mid, night, and weekend shifts)
- Strong computer and system navigation skills
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Strong problem-solving skills and the ability to handle customer escalations
- Experience with Zoho tools (Zoho Desk, Zoho Books, CRM) is a big advantage
Responsibilities
- Manage daily scheduling and support of contractors, emergency repair requests, maintenance visits, and other HVAC/R projects
- Answer customer and contractor inquiries by phone, text, email, and web in a timely manner
- Enter and manage work orders, jobs, and clients on a dispatch board using established processes
- Issue purchase orders for service
- Process payments
- Manage customer concerns and work to resolve them efficiently and effectively
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