Customer Support & Virtual Assistant
New
A
Assist WorldCommercial construction
Philippines / South AfricaFull-Time
Salary900 - 1,100 USD per month
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Job Details
- Languages
- English
- Required Skills
- SalesforceHubSpotCustomer support
Requirements
- Excellent written and spoken English.
- Previous experience in customer support, virtual assistance, administration, or a similar role.
- Comfortable troubleshooting basic technical issues.
- Confident navigating software, logins, 2FA, screen sharing, and online platforms.
- Strong communication and problem-solving skills.
- Highly organised with excellent attention to detail.
- Patient and empathetic when dealing with customers who may struggle with technology.
- Curious and willing to learn new systems and software quickly.
- Comfortable working independently and taking initiative.
- Experience using Salesforce (Nice to Have).
- Experience with HubSpot (Nice to Have).
- Experience with Monday.com (Nice to Have).
- Experience with Microsoft Teams (Nice to Have).
- Previous experience working with AI tools such as Claude or ChatGPT (Nice to Have).
Responsibilities
- Respond to customer questions and support requests via email and other communication channels.
- Help customers troubleshoot basic technical issues, such as logging in, accessing platforms, setting up 2FA, navigating software, and screen sharing.
- Gather information about an issue and investigate the problem before escalating when necessary.
- Attend and take notes during internal and client meetings.
- Help organise incoming requests, follow-ups, and action items.
- Keep track of tasks and ensure important follow-ups don't get missed.
- Review meeting transcripts and use AI tools such as Claude to identify specific action items.
- Use AI proactively to improve workflows and reduce manual administrative work.
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