Player Support Representative / Email Support
New
S
SideVideo Game Services
PhilippinesContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceZendeskCustomer support
Requirements
- Windows 10+ or latest macOS (genuine copy preferred)
- Minimum 8GB RAM, SSD, and i5 or better processor
- 50+ Mbps internet speed with stable upload/download
- Functional microphone and audio support
- 1–2 USB-A ports available
- Strong grammar, clear, and consistent writing ability
- Problem-solving and concise communication skills
- Ability to remain calm under pressure and maintain a friendly tone
- Accountable, collaborative, and security-conscious approach
- Previous experience with Zendesk, Salesforce, or similar ticketing systems (preferred)
- Knowledge of game mechanics, updates, and platforms like PlayStation, Xbox, or PC (preferred)
Responsibilities
- Troubleshoot and resolve game-related issues
- Handle multiple chats, emails, and calls
- Document actions clearly in ticket systems
- Provide player-first support with empathy and professionalism
- Adapt to changing game mechanics, tools, and internal policies
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