Customer Support Admin (Email and Systems)

New

Hunt StPlumbing products

Looking for Philippines-based candidates, Aligned with Australian business hours (approx. 9 AM - 5 PM, Monday to Friday)Contract

Salary1,500 - 2,000 AUD per month

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Job Details

Have fast and accurate administration and data-entry skills.
Write clear, professional English.
Demonstrate strong attention to detail.
Be comfortable working with ticketing systems, ERP/business systems and AI tools.
Manage a high volume of requests without losing accuracy.
Be proactive and organised, and follow tasks through to completion.
Be comfortable working independently in a remote environment.
Be reliably available during the agreed Australian business-hours working window.
Experience with Zendesk is a nice to have.
Experience with Microsoft Dynamics 365 Business Central is a nice to have.
Logistics, freight or warehouse experience is a nice to have.
Experience with building, plumbing or related trade products is a nice to have.

Pick up phone-team follow-ups within 30 minutes, including quotes, freight quotes, returns, return labels, order changes, recap emails and installation guides.
Chase carriers and other freight providers.
Request custom stickers, signs and other items needed to fulfil customer requests.
Investigate delivery issues and wrong-goods problems using carrier records, proof of delivery and warehouse information.
Document findings clearly and complete the appropriate follow-up.
Manage email tickets covering dispatch and tracking, returns and credits, payments and web orders.
Keep tasks moving and close the loop on customer and internal requests.
Review AI-drafted work, check its accuracy and flag information or responses that do not look right.
Call suppliers and carriers when needed to resolve issues.

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