Office Manager (Systems & Operations)
New
H
Hunt StMetal roofing
Looking for Philippines-based candidates, Daily overlap with Queensland business hours (AEST); approximately 9 AM–5 PM, Monday to Friday.ContractManager
Salary2,000 - 3,000 AUD per month
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Job Details
- Languages
- Excellent written and verbal English
- Required Skills
- QA AutomationRESTful APIsProcess improvement
Requirements
- Have proven experience in office management, operations, systems administration, business systems, or a similar role.
- Have hands-on experience building, integrating, testing, or improving business systems and automated workflows.
- Have practical experience with AI automation, workflow automation, integrations, APIs, or similar technologies.
- Have experience using AI-assisted development or automation tools such as ChatGPT, Claude, or Claude Code, and applying them to business processes.
- Have hands-on experience with ServiceM8 or similar trade/job management software.
- Have working knowledge of Xero, including invoicing, payments, and bank reconciliation.
- Have office administration experience, preferably in a trade or construction business.
- Have excellent written and verbal English.
- Understand Australian business requirements, including GST, BAS, superannuation, and payment terms.
- Be Philippines-based and able to overlap daily with Queensland business hours (AEST).
- Have a reliable computer and internet connection.
- Be able to work independently as an independent contractor; disclose ongoing roles or client work and reflect the engagement on LinkedIn as “Independent Contractor”.
Responsibilities
- Build and improve office systems, workflows, processes, and SOPs.
- Work with the external AI systems provider to test, troubleshoot, document, and improve integrations and automated workflows.
- Identify and implement opportunities using AI, automation, APIs, and integrations to reduce manual work.
- Configure and maintain ServiceM8, including staff roles, job types, job stages, templates, and forms.
- Set up and test the quote-to-invoice workflow and Xero integration once approved.
- Document systems, automations, processes, and SOPs, and train team members on their use.
- Monitor enquiries, quotes, bookings, and job progress; maintain accurate job information and records.
- Manage invoicing, overdue accounts, and payment reconciliation in Xero.
- Provide weekly reports on job status, overdue invoices, and outstanding issues.
- Maintain access controls and protect confidential customer, payment, and company information.
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