Customer Support Associate
S
SeatGeekTicketing, Live Events
Philippines (Remote), 8AM - 5PM ESTFull-TimeEntry
Salary700 USD per month
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Job Details
- Languages
- Strong spoken and written English
- Experience
- At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- Required Skills
- Problem SolvingCustomer support
Requirements
- At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- Strong spoken and written English
- Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
- A customer-first mindset and the ability to remain calm and helpful during difficult conversations
- Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
- High attention to detail and the ability to document information accurately
- Comfort learning new systems, policies, and workflows
- A reliable computer that meets the required technical specifications
- A stable high-speed internet connection suitable for voice and video calls
- A dependable backup internet connection
- A quiet and professional workspace
- A reliable headset with a microphone
Responsibilities
- Support SeatGeek customers through phone, email, and live chat
- Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
- Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
- Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations
- Take ownership of customer issues and work toward accurate, timely, and practical resolutions
- Document customer interactions and resolutions accurately
- Identify situations that require additional support and escalate them through the appropriate channels
- Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
- Participate in regular coaching, quality reviews, training, and team meetings
- Follow all customer-data, account-security, confidentiality, and information-security requirements
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