Phone Support Specialist (Voice) — Tier 1
New
I
Incubator LabCustomer Service
Philippines, EST HoursContractEntry
Salary7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year of customer service experience
- Required Skills
- ShopifyCustomer serviceZendeskCRM
Requirements
- 1+ year of customer service experience, preferably in phone support, call center, or e-commerce
- Strong verbal communication and active listening skills
- Professional, friendly, and empathetic phone presence
- Comfortable handling a high volume of inbound calls
- Strong attention to detail, particularly when processing orders and payments
- Ability to follow customer verification, payment, refund, and cancellation procedures accurately
- Proven ability to handle frustrated or emotional customers professionally
- Comfortable working toward productivity and quality KPIs
- Reliable internet connection and suitable remote work environment
Responsibilities
- Answer inbound customer calls in a friendly, professional, and timely manner
- Verify caller identity before discussing any customer, account, or order information
- Assist customers with orders, product questions, account concerns, shipping, subscriptions, and other routine requests
- Accurately take phone orders, confirming products, quantities, one-time vs. subscription purchases, and the total charge
- Handle inbound customer calls and email inquiries
- Obtain clear verbal authorization from customers before processing charges
- Process straightforward refunds and cancellations in accordance with company policies
- Document every customer interaction clearly and accurately in the appropriate support system
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