Claims Support Specialist
New
B
Bush & Bush Law GroupLegal Services
Pakistan. India. PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- Excellent English verbal and written communication skills.
- Strong phone etiquette and professionalism.
- Strong organizational and follow-up skills.
- Ability to manage multiple tasks and meet deadlines.
- Comfortable making a high volume of outbound calls.
- Proficient with Microsoft Office and web-based systems.
- Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
Responsibilities
- Contact insurance adjusters to verify claim status and obtain claim information.
- Follow up on Letters of Representation and claim acknowledgments.
- Request and obtain police reports from law enforcement agencies.
- Document all communications accurately within the case management system.
- Track outstanding requests and follow up as needed.
- Obtain adjuster contact information, including direct phone numbers and email addresses.
- Escalate issues or delays to management when appropriate.
- Maintain organized records and ensure timely updates to case files.
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