Senior Account Manager
D
DEUNAFintech / Payments
Ciudad de México, MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency
- Experience
- 4+ years
- Required Skills
- Customer SuccessAccount ManagementCRM
Requirements
- 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or similar customer-facing roles.
- Experience managing B2B customers, preferably enterprise or high-growth accounts.
- Proven ability to build trusted relationships with customers and internal stakeholders.
- Experience driving retention, adoption, and account growth.
- Strong commercial mindset and customer orientation.
- Ability to understand business needs and translate them into solutions.
- Strong communication, negotiation, and presentation skills.
- Ability to work independently and manage multiple priorities.
- Advanced English proficiency.
Responsibilities
- Manage a portfolio of strategic customers, building strong and long-term relationships with key stakeholders.
- Become a trusted advisor by understanding customers’ business models, objectives, challenges, and priorities.
- Identify potential risks and proactively develop action plans to address customer needs.
- Identify opportunities to increase customer value through product adoption, upselling, and cross-selling.
- Monitor account health, engagement, usage, and customer satisfaction indicators.
- Collaborate with internal teams such as Sales, Product, Engineering, and Finance to solve customer challenges.
- Prepare customer updates, reports, and business reviews.
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