- Manage a portfolio of strategic customers, building strong and long-term relationships with key stakeholders.
- Become a trusted advisor by understanding customers’ business models, objectives, challenges, and priorities.
- Identify potential risks and proactively develop action plans to address customer needs.
- Identify opportunities to increase customer value through product adoption, upselling, and cross-selling.
- Monitor account health, engagement, usage, and customer satisfaction indicators.
- Collaborate with internal teams such as Sales, Product, Engineering, and Finance to solve customer challenges.
- Prepare customer updates, reports, and business reviews.
Account ManagementCRMCustomer Success