Technical Account Manager
S
SamsaraIoT, SaaS
Remote - India; Remote - MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 7+ years
- Required Skills
- PythonIoTSalesforceCustomer SuccessSaaSZendeskTroubleshooting
Requirements
- 7+ years of experience in a technical, customer-facing role such as TAM, solutions consulting, or customer success.
- Bachelor's degree in a technical field (Computer Science, Engineering) or equivalent practical experience.
- Exceptional technical literacy with ability to troubleshoot complex hardware, software, and API integrations.
- Must be bilingual with strong written and verbal communication skills in English and Spanish.
- Data-informed approach to understanding customer needs.
- Demonstrated ability to build trusted, long-term relationships with stakeholders.
- Proven experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment preferred.
- Experience with AI tools and methodologies is a plus.
- Familiarity with Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau is desirable.
- Basic Python coding skills are an asset.
Responsibilities
- Drive measurable customer value by aligning Samsara platform solutions with business objectives.
- Leverage AI-powered tools to anticipate customer needs and personalize engagement.
- Manage a portfolio of accounts, developing tailored success plans and mitigating risks.
- Act as the primary technical point of contact, advising on best practices for APIs, hardware, and software.
- Own the technical ticket lifecycle and conduct root cause analysis for escalations.
- Lead customer meetings ranging from technical deep dives to quarterly business reviews.
- Collaborate with Sales, Support, Product, and Engineering teams to advocate for customer needs.
- Contribute to the internal knowledge base and assist in onboarding new team members.
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