Associate Technical Account Manager
New
J
JobgetherCybersecurity SaaS
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCloud ComputingCybersecurityRESTful APIsCustomer SuccessSaaS
Requirements
- B.Tech degree in Cybersecurity or a related technical discipline with meaningful exposure to security, or an MBA in Information Technology Business Management (ITBM).
- General knowledge of cloud systems, SaaS integrations, APIs, and security or compliance frameworks such as SOC 2 and ISO 27001.
- Ability to explain technical concepts clearly to people without the same technical background.
- Strong organizational skills, with the ability to break ambiguous problems into actionable tasks, owners, and deadlines.
- Strong learning agility, curiosity, and willingness to ask thoughtful questions and follow through on commitments.
- Clear written and verbal communication skills, with the ability to build trust and coordinate stakeholders.
- Strong ownership and problem-solving mindset, with the ability to take initiative when projects become blocked.
- Ability to work effectively in a remote environment through proactive communication, documentation, and collaboration.
Responsibilities
- Guide customers from contract signature through implementation, setup, go-live, and their first audit milestone.
- Understand each customer's objectives, systems, stakeholders, requirements, and deadlines, and translate them into clear project plans.
- Define milestones, owners, actions, and timelines to keep customer implementations progressing effectively.
- Help customers connect their tools, configure integrations, activate controls, and align the platform with their required security and compliance frameworks.
- Lead progress conversations with customers, provide clear written updates, and proactively identify and communicate project risks.
- Take ownership of blocked or delayed activities by bringing in Product, Support, Compliance, or other internal specialists with the appropriate context.
- Follow through on escalated issues and ensure customers remain informed throughout the resolution process.
- Build strong relationships with customers and establish trust across stakeholders with different priorities and levels of technical knowledge.
- Identify recurring onboarding challenges, document successful approaches, and contribute ideas that improve the customer journey.
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