Customer Success Agent
New
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Social Discovery GroupSocial Discovery
Worldwide, 1pm-10pm UTCFull-Time
SalaryThe initial pay level or pay range for this role will be shared with candidates during the recruitment process.
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English
- Required Skills
- Customer support
Requirements
- Fluent in English (Japanese, Spanish, or Chinese are considered a benefit).
- Experience working with international customers.
- Fast typing skills in English.
- Quick learner capable of absorbing large volumes of information.
- Ability to psychologically analyze people and be sensitive to their emotions.
- Capacity to navigate difficult situations and adapt to fluctuating circumstances.
- Ability to provide professional solutions to complicated cases.
- Stress resistant, energetic, and proactive.
- Possess a 'can-do' attitude.
- Commitment to providing outstanding quality service.
Responsibilities
- Consult customers on inquiries related to company websites.
- Process customer requests in a timely, speedy, and effective manner.
- Resolve customer issues with a focus on retention.
- Promote websites to customers when opportunities arise.
- Maintain a high level of service quality.
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