Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupCustomer Support
A fully remote working arrangement within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Dutch, English
- Required Skills
- Communication SkillsCRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (spoken and written).
- Professional working proficiency in English for internal tasks.
- Strong digital literacy and proficiency with standard office tools and CRM platforms.
- Ability to navigate multiple systems simultaneously in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Customer-first mindset and a passion for helping people.
- Prior experience in a contact centre, helpdesk, or client-facing role is highly advantageous.
Responsibilities
- Serve as the primary point of contact for Dutch-speaking customers across phone, email, and live chat.
- Identify, diagnose, and resolve customer inquiries, complaints, and service requests.
- Maintain up-to-date knowledge of client products and services to provide accurate guidance.
- Escalate complex issues to internal teams or senior agents.
- Log all interactions and case notes accurately within the CRM system.
- Identify opportunities to enhance the customer experience and provide feedback to team leaders.
- Achieve and exceed individual KPIs, including customer satisfaction scores and resolution rates.
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