Customer Success Associate (Night Shift)
New
S
SleeperSports Gaming
Remote, United States, 4:00pm-6:00pm (PDT) shift start timeFull-TimeMiddle
SalaryCompetitive salary
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Job Details
- Experience
- 2+ years of prior experience in a direct Customer Support/Success role
- Required Skills
- Customer SuccessCustomer support
Requirements
- 2+ years of prior experience in a direct Customer Support/Success role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and aptitude for understanding user feedback intent.
- Demonstrated ability to isolate root causes of technical and usability issues.
- High degree of empathy and customer-centric personality.
- Availability to work 5 days per week, totaling 40 hours.
- Willingness to work weeknights and weekends due to varying shifts.
- Availability to work on holidays and major sports game days.
Responsibilities
- Provide exceptional customer service across email, chat, and social media channels.
- Respond to user complaints, requests, and inquiries in a professional and timely manner.
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and fraud reviews.
- Support interdepartmental needs regarding user interactions and the DFS product.
- Review player deposit and withdrawal transactions for potential fraud.
- Collect and prioritize product and feature requests for the product team.
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