Customer Success Associate
New
E
EHS InsightEHS Software
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelMicrosoft OfficeProblem SolvingCustomer SuccessSaaS
Requirements
- 1-3 years of experience working in Customer Success in a technology field.
- Bachelor’s Degree is preferred.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Exceptional problem-solving ability.
- Strong self-motivation and organizational skills.
- Excellent communication skills including active listening.
- Customer-centric and customer-focused approach.
- Environmental, Health, and Safety industry knowledge and experience a plus.
Responsibilities
- Manage the onboarding of new customers, minimizing customers time to value.
- Lead customers through the onboarding process and resolve customer issues during the process.
- Respond to support tickets of customers with various support levels.
- Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
- Inform customers of new software features and functionality that will benefit them.
- Work independently to learn the software, domain knowledge and understand customer problems.
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