Customer Success Specialist 1
New
P
PracticeTekHealthcare Technology
San Diego, California, United States. United StatesFull-TimeEntry
Salary$19-$23/Hr
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Job Details
- Experience
- 2+ years
- Required Skills
- SaaSTroubleshootingTechnical supportCustomer support
Requirements
- 2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology.
- Experience working in psychiatry, behavioral health, or mental health practice settings (e.g., front office, billing, administrative).
- Strong troubleshooting skills and ability to diagnose complex technical issues.
- Excellent written and verbal communication skills with a customer-first mindset.
- Proven ability to work cross-functionally with technical and non-technical teams.
- Strong organizational skills and ability to prioritize in a fast-paced environment.
Responsibilities
- Manage and resolve technical issues escalated from the external Tier 1 support team.
- Investigate and diagnose issues related to software, networks, and system configurations.
- Act as the point of contact for escalated cases, ensuring clear communication with customers.
- Maintain accurate records of incidents and resolutions in the support ticketing system.
- Work closely with Tier 2 and Tier 3 support teams, as well as development and product management, to resolve issues.
- Develop and update documentation and knowledge base articles for common troubleshooting issues.
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