Customer Success Manager, Digital
New
S
SecurlyEdTech
United States (remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years in a similar role within K–12 EdTech or SaaS environments
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer SuccessSaaSCRM
Requirements
- 1+ years of experience in a similar role within K–12 EdTech or SaaS environments.
- Demonstrated success executing digital or scaled customer success programs.
- Experience managing a high-volume portfolio using one-to-many engagement strategies.
- Proficiency in CRM and customer success platforms such as Salesforce, Vitally, or Gainsight.
- Experience using customer data and telemetry to identify risks and take action.
- Ability to support onboarding and adoption of technology products for educators or administrators.
- Proven experience partnering cross-functionally with Sales, Support, Product, and GTM teams.
- Strong skills in data maintenance, structured documentation, and lifecycle tracking.
- Familiarity with digital playbooks across onboarding, activation, or renewal stages.
Responsibilities
- Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
- Manage a high-volume portfolio using one-to-many engagement strategies.
- Monitor telemetry, engagement signals, and health scores to identify risks and opportunities.
- Trigger and manage automated journeys and targeted outreach based on customer behavior.
- Collaborate with Account Managers to route expansion opportunities with actionable context.
- Partner with CS Ops, Product, and GTM teams to refine digital journeys and improve program performance.
- Maintain accurate and structured data in Vitally and Salesforce to support execution and reporting.
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