Digital Customer Success Manager
New
A
Abnormal AISaaS / Cybersecurity
Remote - USA, Mountain (MST) or Central (CST)Full-TimeMiddle
Salary$95,200 — $112,000 USD
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceDigital MarketingCustomer SuccessSaaSAccount Management
Requirements
- 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles.
- Must reside in the Mountain (MST) or Central (CST) time zone.
- Proven ability to drive adoption, retention, and growth through digital strategies.
- Strong analytical skills with experience interpreting customer health and usage data.
- Excellent written and verbal communication skills for both digital and live customer interactions.
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
- Knowledge of SaaS customer lifecycle stages and strategies for digital engagement.
Responsibilities
- Manage a portfolio of 500–600 customers through digital-first engagement strategies.
- Design and deliver digital campaigns aligned with lifecycle stages.
- Monitor customer health and usage data to identify risks and take proactive actions.
- Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement.
- Partner with Renewal Managers on retention strategies for at-risk accounts.
- Surface insights and adoption trends to inform product roadmap, content, and digital programs.
- Contribute to playbooks, automation models, and scalable best practices for digital success.
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