Customer Success Manager
New
S
SimXMedical Simulation Training
Candidates must live within the United States.Full-TimeMiddle
SalaryBase salary range: $65,000 - $80,000 annually; commensurate with experience, plus $20,000 - $80,000+ commission based on performance.
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Job Details
- Experience
- 2 - 4 years
- Required Skills
- SalesforceMicrosoft OfficeCustomer SuccessSaaSGoogle WorkspaceAccount Management
Requirements
- 2-4 years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role within SaaS.
- Strong track record of managing a book of business with retention and/or expansion targets.
- Proficiency in CRM systems (Salesforce or equivalent).
- Proficiency in office software such as Google Workspace or Microsoft Office.
- Consultative selling experience resulting in growing existing accounts.
- Highly organized, detail-oriented, and capable of managing multiple priorities.
- Effective communication and collaboration skills.
- Willingness to travel 10-15% for work, including simulation conferences and in-person meetings.
- Must currently reside in the United States.
Responsibilities
- Develop deep, trusted relationships with accounts as the primary point of contact.
- Partner with customers to define success criteria and conduct regular business reviews.
- Lead virtual and in-person onboarding, training, and refresher sessions for new and existing clients.
- Support customer understanding of the product roadmap to maximize platform utilization.
- Manage the post-sale journey to drive retention and revenue expansion.
- Maintain the book of business and proactively communicate and mitigate retention risks.
- Manage commercial aspects of the account and engage key stakeholders.
- Track and report all sales and success activities using Salesforce.
- Monitor customer usage and develop adoption strategies in partnership with Educational Services.
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